FAQ

Frequently Asked House Cleaning Questions

These are the questions most commonly asked by our house cleaning service customers and prospective customers. If you do not find the answer to your question, please feel free to email us at europeanhc@yahoo.com

How Much Does a House Cleaning Service Cost?

Every house is unique, and every house cleaning fee is individually based. Things that will affect your house cleaning estimate include the size of your home, number of residents, number of pets, number of bathrooms, how often you want our cleaners to clean, etc. We have a standardized formula for calculating each individual cleaning estimate in a uniform way. If you would like to get a free estimate from us, please call our office at (650) 799-8508.

Will All House Cleaning Visits Cost the Same Amount?

The first house cleaning visit usually costs more than subsequent visits. Generally, it takes additional cleaning tasks for our cleaners to get the home up to European House Cleaning’s standards. The first house cleaning visit is performed on an hourly basis. Your estimate for this house cleaning service visit will be expressed as a cost range. We will contact you for authorization for more time in the event your cleaner services team considers it necessary. Once this initial visit has occurred, your home’s cleanliness can be easily maintained with our regular visit cleaning tasks. Regular house cleaning visits are charged as a flat fee. You will receive an estimate for both the initial cleaning and the regular house cleaning visits up front. Once the initial house cleaning has been completed, we will confirm your regular house cleaning price.

Do I Have To Be Home When European House Cleaning Cleaners Clean?

This is your option. You may give us a key to be safely stored – always with “double-blind” security. Only the owner and/or office manager can access the client key safe. Cleaners are given the keys for each house cleaning appointment before they leave the office each day, and must turn these back in to management before they are allowed to leave the office each evening. These keys are returned to the key safe until your next house cleaning service visit.

Do You Guarantee a Day and Time for My House Cleaning Appointment?

European House Cleaning ordinarily guarantees a specific day for your house cleaning but not a specific time. Due to our flexible and ever-changing schedule, we are unable to commit to a specific time of day for our cleaners to arrive. However, if you contact us on the day of your maid service, we will be glad to estimate the time our cleaners will arrive. If you need a specific time guarantee, feel free to discuss this with your local office. Within reason, we will do our best to reach a mutually agreeable solution.

What If I Need to Reschedule a House Cleaning?

Simply call our office 48 hours prior to your cleaning day. Unlike the airlines, we do not overbook our schedule. So, if you need to reschedule a cleaning without proper notice, we will not have enough opportunity to fill the schedule with another client. This decreases the cleaners’ pay. Without consistent wages, we cannot retain the best cleaners to clean for you. Thus, respecting our procedure for reschedules helps ensure you will get the best house cleaning service possible. Please be sure you understand our procedures for rescheduling and cancelling visits. We do have a cancellation policy and will assess a cancellation fee if necessary, although we want to help you avoid incurring these fees! ( please refer to your agreement for specifics).

What If I Accidentally Lock the cleaners Out on My Cleaning Day

Just as with rescheduling fees, if you lock the cleaners out on house cleaning day, you will likely be assessed a lock-out fee. Please be sure you understand our lock-out fee policy. We want to help you avoid incurring these additional fees! Most of our clients either provide us a key or hide one on the premises on house cleaning day.( Please refer to your agreement for specifics).

What Should I Do About My Security/Alarm System on House Cleaning Day?

If you have a security system, please make necessary arrangements to give your cleaning team access to your home on your scheduled day. Some clients establish a guest or temporary code for European House Cleaning to use.

What Should I Do With My Pets During the House Cleaning?

Please advise us if you have pets and provide any information regarding your pets that would be helpful for us to know. Though not a requirement, we prefer pets to be restricted from the areas we clean, so our cleaners can clean your home better and more efficiently .

Are My Valuables Safe with European House Cleaning?

If you have any special valuables, heirlooms or irreplaceable items, please put them away or instruct us not to touch them. A closed door or drawer is your signal to us that you do not want our cleaners to clean that area. European House Cleaning carries all the necessary insurances in the event that any damage occurs ( Please refer to your agreement for specifics).

How Shall I Pay for My House Cleaning?

You may pay by cash or check. Payment is due at time of service. If you do not intend to be at home at the time of your cleaning service visit you may choose to either leave cash or a check on the kitchen counter the morning of your house cleaning. A fee will be assessed for all returned checks.( Please refer to your agreement for specifics).

How Do I Know I Can Trust Your cleaners?

We pride ourselves on attracting the best cleaners available. We screen our cleaners carefully, we train meticulously, we inspect relentlessly and we insure adequately. We do all this so that you can have the highest confidence to trust our cleaners with the care of your home.

Do I Need to Provide House Cleaning Products or Equipment?

We provide all house cleaning products and state-of-the-art equipment, so you never need to worry about replenishing your supply for our cleaners. If you have special house cleaning products you want the cleaners to use, please be sure to discuss this with the owner or manager in advance, so that we can properly instruct the cleaners.

If you have other questions, please feel free to give us a call today at (650) 799-8508